BBBEE Level 1 partnership with The Makers Make Studio

Social Media Services

Creating Community and Conversation Online

Welcome to Chat Factory, a team of Social Media Engagement Specialists with a passion and talent for helping companies & individuals around the world create communities and conversation online.

Chat Factory offers a unique assessment to organizations and brands to determine whether or not their online presence is optimized for effective engagement with their target markets and maximum
return on investment. In this way, we are able to provide our clients with a broad view of the areas that can be exploited for increased success.

Social Media Account Management
In order to create thriving communities and conversations online that enhance brand engagement, great content is constantly required to create interest and enquiry.
Services Include: Strategy, content, community management, alignment strategy with digital campaigns, reporting
Client History: Peugeot (South Africa), Prima Toys (South Africa), MamaMagic Baby Expo (South Africa), SenzoLive(Finland)

Social Media Strategy & Training
We specialise in developing strategies that enhance the success of our clients’ online marketing efforts by taking full advantage of the power of social media and ensure they are trained up to achieve their desired outcomes.
Services Include: Strategy workshop, compiling strategy document, training on all social network and basic reporting & support
Client History: EOH (South Africa), Jacaranda FM (South Africa), Experian (South Africa), Erebus online fashion store (United Kingdom)

External Social Media Team Management
Focusing on the up skill and training of internal social media teams, to ensure they run efficiently and with the ability to implement effective strategy, implementation of reporting analysis.
Services include: Strategy session with marketing team, compiling and managing strategy implementation, content overview and sign-off, manage internal team, report to management team, reporting
Clients History: Meridian Wine Merchants (South Africa), DEHN Africa (South Africa)

Online Event Management
Management of the social media aspect of events, alongside the event management and marketing teams, with the focus on online exposure and impact during the different phases of the event.
Services Include: Online event strategy, online awareness campaign, visibility, micro influencers, live posting, community managment, reporting
Clients History: Madex (South Africa), Propak Africa Expo (South Africa), Securex Africa (South Africa, Pennsylvania Shakespeare Production House Annual Play (United States)

Social Media Publicity and Influencer Marketing
To maximise the online visibility and market engagement potential of our clients’ products and brands, Chat Factory incorporates social media influences into events and online exposure initiatives, ensuring a maximum return on marketing investment
Services Include: Source micro influencers, coordination between client and influencer, management of online engagement with influencer, reporting
Clients History: Woolworths (South Africa), SAB (South Africa), Beyer (South Africa), City Sightseeing Bus (South Africa)